Plans that scale with you.

For WhatsApp Auto Reply, one inbound customer message is grouped into one AI Processing Credit Journey. Approved Semantic and Knowledge stages may both run internally, but the customer is charged at most one Processing Credit for that message. Exact Rules and fixed Workflows can use zero AI credits. Separate staff-requested tools such as Inbox Smart Suggest or improvement analysis count as their own processes. Advance includes up to 5,000 credits per month; Pro includes up to 10,000 credits per month.

No. Reviewed AI Improvements analyses Bot Profiles and recent Auto Reply and Inbox evidence, then identifies Rule opportunities, Knowledge gaps and human-only topics. Every Candidate must be reviewed and approved by an authorised user before any live Rule or approved Knowledge is changed. Applying an improvement does not immediately send WhatsApp or execute a Workflow.

Quick Connect does not add a separate 360connect per-message software fee. Official API, provider or carrier charges may apply when that deployment method is selected. AI Processing Credits and separately scoped integration work remain subject to the selected plan and approved proposal.

No. Subscription pricing and delivery control are separate. Controlled Campaign Delivery uses configured sending windows, a visible daily allowance, paced queues and delivery-status tracking. The allowance can vary by connection condition and approved operating policy. These controls support more responsible delivery, but no software can guarantee immunity from WhatsApp or provider restrictions.

Yes, absolutely! You can link any existing WhatsApp Personal or Business App number by simply scanning a QR code (just like WhatsApp Web). All your old chat history remains safely on your phone, while all new incoming messages will start syncing instantly into your new shared workspace.

One WhatsApp Connection equals one physical phone number that you scan into our system. Once connected, your entire team can log in simultaneously to manage that single number's chats. If your business uses two different phone numbers (e.g., one for Sales, one for Support), you will need the Pro Plan.

Advance includes the complete built-in operating system — Inbox, Contacts, Pipeline, Smart Forms, Booking, Google Calendar, Automation and Reports — without requiring external API work. Pro includes access to the Integration Hub for Inbound Form Triggers, Outbound Webhooks and Developer API credential management. Custom data mapping, external-system development, security review, testing, deployment and ongoing maintenance are quoted separately based on scope. Enterprise is used for complex or high-capacity integration architecture.

Yes. Advance includes Smart Schedule, Google Calendar sync, and WhatsApp Bot Booking for basic booking workflows. Pro is recommended when you need more users, 2 WhatsApp connections, higher workflow capacity, or integration-ready booking flows.

Standard onboarding is included for Advance and Pro. It covers workspace setup, connection guidance, basic team access and launch checks. One standard starter workflow may be included with an eligible annual plan after scope review. Additional workflows, advanced integrations, data migration and material process changes are scoped separately.

Standard onboarding covers workspace setup, connection guidance, basic staff access and launch checks. Workflow design and implementation are confirmed separately after scope review. Eligible annual plans may include one standard starter workflow; complex multi-department flows, bulk data migration, custom reports, API mapping or external development remain separate implementation projects.

Absolutely. Most businesses start with Advance. Advance includes 1 Admin + 1 Staff account, with up to 5 additional staff accounts available at RM 50/month each (7 people total maximum). Pro includes 1 Admin + 5 Staff accounts with no staff cap, and supports 2 WhatsApp connections. When your team grows beyond Advance capacity, needs a second WhatsApp number, or requires Integration Hub access for inbound triggers, outbound webhooks or Developer API credentials, upgrading to Pro is recommended.

The shortest commitment is 3 months. Advance is RM 1,800 for 3 months or RM 3,000 for 6 months; Pro is RM 2,700 for 3 months or RM 4,800 for 6 months. For the best value, pay 12 months upfront and receive 14 months access — RM 6,000 for Advance or RM 9,600 for Pro. There is no automatic extension beyond the selected access period unless you renew.

Yes. Start with our free WhatsApp Workflow Review. We will identify your main operational gap, recommend whether Advance or Pro is more suitable, and suggest one practical starter workflow. This is a consultation and planning review, not a temporary full-platform subscription. Start my free workflow review →

Your contacts, conversations, pipelines, and workflow data are retained for 90 days after plan expiry — giving you a full window to renew or export before any data is removed. You can export your contacts and records at any time from the admin panel, even after expiry. We recommend exporting a backup before your plan ends as a precaution.