WhatsApp-first Business Ops System

One WhatsApp inbox. Run sales & support as a system.

360connect turns conversations into structured operations: team inbox, pipelines, automation, and insights — in one unified dashboard.

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Dashboard
The Problem

Stop losing revenue to chaos.

WhatsApp is great for chat, but terrible for operations.

When you rely on phones, revenue leaks through missed follow-ups, unclear ownership, and zero visibility.

360connect fixes the gaps that cost you money.

No Ownership

Who replied? Who didn't? Leads go cold in personal phones.

No Consistency

Different staff use different words. Service quality is a gamble.

No Structure

Pipelines live in heads. Great conversations get buried.

No Visibility

You can't improve what you can't measure. Blind spots everywhere.

The Solution

A complete Operations Stack

12 core modules included

Everything you need to run sales & support — structured in one dashboard.

Team Inbox

A shared WhatsApp workspace with unified chat history. See bot + agent replies, forms, stage moves, orders, and outcomes in one thread.

  • Unified journey timeline: bot, agents, forms, stages, shop orders
  • Update pipeline stage inside chat + track Time in stage
  • SLA overdue “flame” alerts + notes, reminders, chat export

Pipelines

Turn chats into clear, measurable stages. Keep every deal/case moving with structured steps and visibility—no more “maybe later”.

  • Move deals/cases through defined stages with consistent execution
  • See where every lead sits, how long it stays, and what’s next
  • Reduce cycle time & repeated follow-ups with workflow discipline

Contacts

The engine behind segmentation and automation. Auto-tag from forms, keywords, campaigns, and stages—then filter, retag, and activate.

  • Auto-tagging from multiple sources keeps your database organized
  • Powerful filters for targeting, bulk retagging, and precision outreach
  • CSV import/export to keep data clean, portable, and campaign-ready

Dashboard

A live command center for today’s priorities. Spot unreplied chats, overdue cases, and bottlenecks—so managers can enforce standards.

  • Instant visibility into workload + SLA risk across inbox & pipeline
  • Surface “what needs action now” to prevent silent revenue leaks
  • Built for accountability: clearer ownership, fewer missed follow-ups

See it in action

The interface designed for speed. No clunky CRM feels.

app.360connect.my
Contact UI
The engine behind segmentation & automation. Auto-tag, filter, retag, and activate.
INDUSTRY SOLUTIONS

Built for your specific business model.

Every industry has its chaos. We structured specific workflows to turn that chaos into predictable revenue. Find yours below.

Healthcare
Appointments & intake
Smart Forms

Chats miss details → staff repeats questions and schedules wrongly.

Collect patient info + preferred slot + uploads, then auto-route into an appointment pipeline.

Faster confirmations, fewer errors.

F&B / Retail
Daily orders
Flash Store

Manual order taking → wrong items, missed orders, slow updates.

Let customers order from a structured menu; orders flow into an order manager with auto status replies.

Fewer mistakes, smoother fulfilment.

Electronics
After-sales & warranty
Forms + Pipeline

Cases arrive without serial/receipt/photos → support chases info for days.

Smart Form captures proof + damage photos, then routes into a support pipeline.

Shorter turnaround, clearer accountability.

FMCG
Receipt contest
Smart Forms

Messy submissions → duplicates, hard verification, slow reporting.

Collect receipt uploads + structured fields, auto-tag entries, and export for verification.

Cleaner data, measurable campaign results.

Retail / Luxury
Points expiry
Smart Schedule

Points expire unnoticed → VIPs churn and forget to redeem.

Auto-reminder 30 days before expiry via Automation.

Higher redemption, stronger loyalty.

Education
Student Intake
Forms → Tags

Leads scattered in chat/Google Forms → slow follow-up and low conversion.

Smart Form intake triggers auto-reply + auto-tagging, then nurture via campaign.

Faster enrollment, consistent process.

Automotive
Roadside Assist
Auto Reply

Member-only service gets abused → staff can’t verify fast.

Auto reply & routing only for tagged members; others are guided to verification.

Protected access, faster help.

Insurance
Renewals
Smart Schedule

Manual tracking leads to lapse.

Scheduled reminder based on "Expiry Date" field.

Predictable revenue.

Sales
Re-engagement
Contacts

Dormant leads ignored.

Filter "No Activity > 60 days" → Bulk Send Offer.

Reactivate lost sales.

Quotation
Follow-up
Pipeline

Quotes go silent → deals stall.

Set next action + due date, trigger reminders.

Shorter cycle, higher close rate.

Customer Support
Case intake
Forms

Requests mix with sales chats → slow replies.

Capture issue details via Smart Form, auto-tag, assign owner, and move cases through a support pipeline.

Faster resolution, higher satisfaction.

Your Industry
Custom Workflow
Expert Design

Have a unique SOP or complex requirement?

Our solution architects will map your exact process into a digital workflow.

100% fit for your business. We build it for you.

Full-Funnel Execution

Built on the 360 Marketing Infrastructure.

360connect isn't just a WhatsApp inbox. It is the central conversion engine of the 360 Marketing infrastructure — seamlessly catching leads generated from physical flyers, trackable scans, and gamified campaigns to automate follow-ups and drive repeat sales.

Flyers Media

Flyers Media

Nationwide Distribution Infrastructure

Nationwide offline distribution. We combine physical flyers with auditory scan-to-win triggers.

Offline > Online Traffic
GamesAdv

GamesAdv

Interactive Gamification Platform

Gamified landing pages where your Sonic Hook provides the dopamine hit to boost lead capture rates.

Zero-Party Data
GoWhere

GoWhere Business

Smart Promos. Real ROI.

Smart promotions and marketing attribution. Track how your audio campaigns convert into actual footfall.

Campaign ROI Tracking
SonicHook

Sonic Hook

Memory Hook Engine

Hook jingles people remember — and act on. A brand recall layer that amplifies campaigns across offline and digital.

Brand Recall
Powered By
360 MARKETING
1,200+ Clients
SMEs & MNCs Since 2007
Trusted By Leaders:
SkyWorld Uniqlo Michelin UOB Genting Faber-Castell LVMH Setia Aeon Cuckoo

Need a fully integrated campaign from hook to closing? Speak to our strategists.

Plans that scale with you

Start with a structured system. Upgrade when you expand.

Most Popular

Advance

Unified Workspace

RM 500/mo
Billed RM 6,000 yearly
  • 1 WhatsApp Connection
  • Unlimited Shared Logins (Multi-device)
  • Flat Rate: No Message Fees
  • Message Anytime (No 24h limit)
  • Keep Existing Chat History
  • All 12 Core Modules Included
  • 4GB Cloud Storage
  • Waived Setup Fee (Save RM 1,000)
Book a Demo
Looking for short-term options?
3 Months
RM 3,000
6 Months
RM 4,500
*Short-term plans require RM 1,000 setup fee.

Pro

Scale / Multi-Branch

RM 10,000/yr
Save RM 2,000 yearly
  • Everything in Advance, plus:
  • 2 WhatsApp Connections
  • Admin & Manager Roles (Access Control)
  • 3 Individual Staff Accounts (Roles)
  • Smart Schedule Booking System
  • Google Calendar Syn
  • 8GB Cloud Storage
  • Advanced API & Webhooks
  • Dedicated Account Manager
Scalable Architecture
Supports Unlimited Accounts
Add-on: RM 2,400/year per extra account
Contact Sales

Frequently Asked Questions

How long does it take to activate my account?

Same Day Activation. Since there are no lengthy verification processes or paperwork required, our team will set up your instance quickly. You just need to scan the QR code to link your WhatsApp and start automating.

Do I need to get my Message Templates approved?

No. You have 100% content freedom. There is no need to submit templates for external review or pre-approval. You can draft, edit, and send any message instantly, giving you full flexibility to change your marketing copy on the fly.

Is there a 24-hour messaging limit?

No. You are not restricted by the 24-hour customer service window. You can reply to customers, schedule reminders, or send follow-ups at any time, ensuring you never miss a sales opportunity just because a window closed.

Do I need to delete my chat history to use 360connect?

No! You simply scan a QR code to link your existing WhatsApp number. All your chat history is retained, and you can continue to use the WhatsApp mobile app alongside our dashboard.

How many staff can manage one WhatsApp number?

Our system supports Unlimited Team Logins simultaneously. Your sales and support teams can access the same inbox from multiple devices at the same time without getting logged out.

Are there extra charges per message sent?

No. 360connect operates on a Flat Rate model. You can send unlimited messages and manage unlimited contacts without any hidden usage fees.

Is my WhatsApp number safe for sending campaigns?

Yes. 360connect includes smart safety features like "Human-like" sending intervals to protect your number.

Important Note: While our system is safe, WhatsApp will ban numbers that receive high block reports from users.

We advise using 360connect for relationship building with relevant leads. As long as you avoid "spam blasting" to strangers, your account remains healthy.

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Corporate & Enterprise

Need a custom solution?

For large teams, custom integrations, or on-premise requirements, our Solution Architects are ready to help.

WhatsApp Us

+6013 313 6060
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Sales & Partnership

Managed by 360 Marketing Team
enquiry@360marketing.my

Headquarters

Century Ventures Capital Sdn Bhd
Level 41, Vista Tower, The Intermark,
348 Jalan Tun Razak, 50400 Kuala Lumpur,
Malaysia.
Tel : +603 2703 8425
Call : +6018 3111 282

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